Dietetics Terms and Conditions

Sol Dietetics

Privacy & Confidentiality

At Sol Dietetics, your privacy matters. We handle your information in line with relevant Australian privacy laws and our professional obligations.

What I collect

To provide safe, effective care I may collect:

• Contact details (name, DOB, address, phone, email)
• Health information (medical history, diagnoses, medications, test results)
• Lifestyle and nutrition history relevant to your care
• Referral details and reports from other providers (where applicable)
• Administrative details (billing, invoices, claim information)

How we use your information

We use your information only to:

• Deliver dietetic services tailored to you
• Coordinate care and communicate with you
• Manage bookings, billing and practice administration
• Meet legal and professional requirements (e.g., record keeping)

When we share information

Your information is confidential. We will only share it:

• With your consent (e.g., with your GP, specialist, or other allied health      professionals involved in your care);
• When required or authorised by law (e.g., court order, mandatory reporting); or
• If necessary to reduce a serious risk to your safety or the safety of others.

Storage & security

We keep records securely (encrypted/password-protected electronic systems and/or locked storage). Access is limited to authorised personnel for care or administrative purposes. 

Access & correction

You may request access to your records or ask us to correct information you believe is inaccurate or incomplete. Contact us anytime to make a request.

Telehealth

The same privacy and confidentiality standards apply to online consultations. We use secure platforms; however, as with all digital services, absolute security cannot be guaranteed.

Consent

By booking or engaging with Sol Dietetics (including via this website), you agree to the collection, use, sharing (as above), and secure storage of your information in line with this policy.

Bookings, Cancellations & Rescheduling

We appreciate as much notice as possible if plans change.

• Please provide at least 24 hours’ notice to cancel or reschedule.
• Late cancellations (<24 hours) incur a $50 fee.
• No-shows are charged 100% of the consultation fee or will forfeit a prepaid session.
• Rescheduling  within 24 hours is treated as a late cancellation.

We understand emergencies happen; fees may be waived at our discretion.

Payments & Rebates

• Payment is due at the time of booking or on the day of service (unless otherwise arranged).
• Fees are fixed and are non-negotiable.
• Prepaid packages must be used within the stated timeframe; unused sessions after expiry are forfeited.
  Payment methods: credit/debit card and bank transfer (any bank/chargeback fees are the client’s responsibility).
  Rebates: Medicare/private health rebates (if eligible) are claimed  by you directly; we provide itemised receipts to support claims.

Refunds & Transfers

• Completed  consultations are non-refundable.
• Prepaid sessions/packages are non-refundable.

Website & Content Disclaimer

Content on our website, social media and resources is for general information and education. It is not a substitute for personalised medical advice, diagnosis or treatment.

Always consult your GP, dietitian or another qualified health professional before making significant changes to your diet, medications or health routine.
Sol Dietetics is not liable for any loss, harm or adverse outcomes arising from reliance on information provided outside a clinical consultation.

Changes to this Policy & Terms

We may update these terms and this policy from time to time. Significant changes will be reflected on this page. Continued use of our services or website constitutes acceptance of the current policy and terms.